Our service

We believe that buying online should be simple and hassle-free. All our terms and conditions are listed on this page so there’s no small print to read. If anything is unclear please do let us know.

Standard delivery

We use Amazon for all our deliveries. Standard delivery normally takes 3–5 days. Your product will come in Amazon packaging, so don’t be surprised!

Express delivery

Our express delivery option aims to get your order to you next working day. You need to order before 11am for next day delivery, otherwise you may have to wait and extra 24 hours.

If for any reason we don’t get your order to you in the advertised time we will refund your delivery charge.

Payment

Payment is via Google Checkout — our secure online retail partner. We won’t charge your card until after we have dispatched your order.

No quibble returns

If for any reason you are unhappy with your Koodoo Stands products please return it to us within 30 days for a full refund. You don’t need to give us any reason for returning the product but we are always interested to know.

Here’s how it works:

  • The product must be unmarked and in a resalable condition (we don’t mind if the packaging is opened or missing though).
  • Contact us for a returns number and send the item back to us in suitable packaging.
  • When we have checked the product we will refund you (excluding any delivery charges).

Should the product be faulty or damaged then please get in touch. We’ll dispatch a new one immediately and will arrange to collect the damaged one free of charge. You will need to notify us of damaged products within 7 days of delivery.

This only applies to orders made via this website. For other retailers (including Amazon) please contact them directly.

International deliveries

Sorry, we’re not currently accepting direct orders for international delivery.

You can ship to the following EU countries via Amazon (for more information see our where to buy page):

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Orders via Amazon

If you are a regular Amazon customer then you may prefer to order via their website. Prime members can enjoy free express delivery and a later cut-off time for next-day orders. You can also use your Amazon gift vouchers.

When placing your order directly with Amazon please note that it is their standard terms and conditions that apply.

Privacy

We hate junk mail as much as you. We won’t give your email address to anybody else.